Car Rental FAQ's

Top Questions

  • Do I need a credit card?
    You do not require a credit card to confirm the reservation.

    You do require a credit card when the car is picked up. You do require a credit card present and the credit card owner present to sign the Rental Agreement when collecting the car. The terms and conditions on the booking page will display the rental requirements of your supplier - each vary slightly. Please note, pre-paid credit cards will not be accepted, ie. Bopo cards.
  • Can I use a debit card?
    Avis and Hertz will accept debit cards (not pre-paid cards) with the Visa/Mastercard emblem at most locations. This excludes any luxury fleet bookings.

    Budget and Thrifty will accept debit cards (not prepaid) with the Visa/Mastercard emblem embossed on them at most major locations. This excludes luxury fleet bookings and may require an additional bond upfront.

    Europcar will accept debit card in limited circumstances on some standard passenger vehicles (not luxury, specialty or vans). Payment by debit card requires a bond to be paid at the start of the rental, and refunded on return. Europcar states if payment is by Debit card, the renter must also reduce their loss damage waiver.

    Always refer to the supplier terms and conditions - to clarify their requirements, or email
  • Will my overseas drivers license work for Australia?
  • P Plate or Provisional Licence?
    Redspot are the only supplier who may accept the provisional (or conditional) licence.  They charge a "provisional licence surcharge" if you meet their requirements.  Please refer to their Terms and Conditions while booking, for full details.  
    Unfortunately all other suppliers will not rent to provisional licence holders. They require the drivers to be over 21, and have held an open license for more than 12 months.

  • How do I add a child seat to my booking?
  • How do I add GPS to my booking?
  • I want to hire a truck, bus or ute?
  • Will change in reservation date alter the price?
  • Am I insured? What are the options available for car rental excess cover?
  • Are there cancellation fees?
  • I have 6 or 7 or 8 passengers. What group should I book?
  • I don't have a credit card, can I use a friends/family members?
  • How do I view, cancel or modify my booking?
  • What if I want to modify my booking?
  • The car I want isn't listed?
  • Can I take my car on a ferry?
  • Why are flight details important?
  • What about toll roads?
  • Why is it more expensive when I say I'm a foreign customer?