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This summary has been prepared by CarHire.com.au as a guideline to alert you to the key inclusions, exclusions, requirements and other terms and conditions which may apply when renting from this supplier. Customers will be required to accept Europcar Rental terms when collecting the vehicle.
*All extra add-ons will attract additional percentage taxes and surcharges.
IMPORTANT: Please note that all rates and charges are subject to change without any prior notice. Please contact us if you have any further queries.
Modifying your booking:
May change the original quoted price. For details on how to modify your booking please click My Booking.
Flight/Airport details:
Accurate flight Details and Flight arrival time are extremely important. Correct details are a requirement of suppliers to guarantee the reservation. Delays will occur if the incorrect details are added to the reservation. Europcar policy is to offer a 2 hour holding procedure. Further delays need to be advised by contacting Europcar on 1300 13 13 90 to ensure the reservation is held.Hint: if you are delayed - visit the counter of the supplier at your departing airport.
Contact Number: A mobile, or landline is mandatory for confirmation. Europcar Staff will need this to contact you if your arrival is delayed. Incorrect information may jeopordise your reservation.
At the Start of Rental You must also:
Europcar Asia Pacific accepts all recognised major credit cards including Visa, Mastercard, Bankcard, American Express and Diners Card. The credit card used for payment of the rental must be in the renters name and embossed on the front of the card. The renter's signature must appear on the back of the card. Renters under 25 as well as renters of 4WD and Luxury vehicles must present a credit card on arrival.
Deposit:
The $400 pre-authorisation amount plus any extras that are not included in your total cost will be frozen on your card as security. Please note it may take your bank 7-21 days to release the $400 pre-authorisation amount.
When you pick up your vehicle we may accept Mastercard or Visa Debit card under the following conditions:
Europcar will not be responsible for any overdraft fees or other bank fees as a result of this policy.
Europcar require an authority on the credit card for the rental cost plus $400
China Union Pay (CUP)
These are credit cards produced by China with co-operation from Visa. All card numbers will be 16-digit long. All three items MUST be present on either the front or back of the card to be accepted by Europcar:
Example of a dual branded credit card is shown below. These cards are credit cards produced by China with co-operation from Visa, Mastercard and AMEX. All card numbers will be 16 digits long, must have an expiry date and require a PIN number.
Europcar does NOT accept in Australia:
Payment by debit card of amounts due under the rental contract is not acceptable on all vehicles or at all rental stations and may require an acceptable form of identification in addition to presentation of your driver's licence.
Before entering into the rental contract, you should check with the rental station that the credit card or debit card you propose is acceptable.
At the start of rental, you must provide your acceptable credit card or debit card and as security, Europcar may pre-authorise your total estimated rental charges plus a deposit, less any prepaid amounts.
Cash payments are not accepted
Drivers licences with English characters, such as those issued by the European Union, are now acceptable on their own and no longer require a translation.
The National Accreditation Authority for Translators and Interpreters (NAATI) is now recognised Australia wide.
Other requirements
An additional driver is someone who is not "The Renter" but is someone the renter is giving permission to drive the vehicle as an "Authorised Driver".
Any additional driver's need to show their Drivers Licence at the time of rental. Every additional driver is charged an additional driver fee of $5.75* per driver (capped at 5 days) / Max $28.75* per driver. Max 4 additional drivers.
*All extra add-ons will attract additional percentage taxes and surcharges.
The minimum age for all drivers is 21. Drivers aged 21 to 24 are restricted to the types of vehicles they can hire, please contact phone number 1300 13 13 90 for details on Europcar rentals.
All Drivers under the age of 25 are subject to a young driver surcharge of $30.25* per day.
*All extra add-ons will attract additional percentage taxes and surcharges.
Europcar have reversible baby seats and booster seats available for all passenger vehicles. They are required by law between the ages of 0 – 7 years. Baby and booster seats are on request and are required to be confirmed prior to travel. Europcar does not supply baby capsules, only reversible baby seats and a foam version booster seat.
The type of child restraint used depends on the age and size of the child. The driver is responsible for ensuring that the child restraint has been adjusted according to the child's size and weight and fitted correctly to the vehicle. We encourage all partners to advise customers prior to travel to check that the child seat is secured to their satisfaction. A summary of the laws for AU and NZ relating to child restraints is outlined in the table below. See rates on child seats below.
Child Restraint Conditions
GPS units may be taken one way; however fees and charges may apply if a customer fails to return or damages a GPS. The repair/replacement cost for the GPS unit is $275.00*. This charge will apply, regardless of whether the customer has purchased GoZen, CDW etc.
| EQUIPMENT | AMOUNT: | CHARGE UNIT: | MAX: |
| Baby safety seat 0-13kg, 29lb (0-12 months) | $11.00 | Per day (capped at 7 days) | $77.00 |
| Toddler safety seat 9-18kg, 20lb-40lb (1-3 years) | $11.00 | Per day (capped at 7 days) | $77.00 |
| Child safety seat 15-30kg, 33lb-66lb (4-7 years) | $11.00 | Per day (capped at 7 days) | $77.00 |
| Navigational Systems | $15.40 | Per day (capped at 10 days) | $154.00 |
| 2nd Spare Wheel (required for FFAR on some remote routes) | $15.00 | Per day (capped at 14 days) | $210.00 |
| Snow Chains | $16.50 | Per day |
*All extra add-ons will attract additional percentage taxes and surcharges.
Points earned on time and kilometre charges only. Velocity - 3 to 5 points per $ depending on membership level
Paying tolls electronically
When you rented your vehicle you entered into an agreement with RMS to provide you with the E-Toll Tag facility. The E-Toll Tag facility Terms and Conditions will be provided to you at the time of hire and are also available on www.myetoll.com.au/europcar.
Your Europcar vehicle has been fitted with a small electronic RMS E-Toll that communicates automatically with the electronic toll collection points on toll roads. On some toll roads these points are well marked; on others, they may be less obvious. All you need to do is drive smoothly along the toll road avoiding cash only lanes and as your vehicle passes underneath the toll collecting gantry your vehicle will be electronically charged the toll. You may see a flash, red light, or hear a beep as you drive through all these mean the toll has been charged. Your rental vehicle may not be fitted with a visible tag. Even so, every Europcar rental vehicle is equipped with the E-Toll Tag facility which enables you to pay tolls electronically. Your personal e-tag cannot be used in a Europcar rental vehicle. Please request a Shield Bag to place your personal e-tag so it does not register when driving through toll gates.
Service fee
For each calendar day on which your rental vehicle incurs a toll using your E-toll facility a service fee of $3.30 per day will be charged. You will not be charged a service fee for the days you don't travel on a toll road. For example, if you hire a rental vehicle for three days using a credit card and then drive on toll roads for only two out of three days, you will only be charged a $6.60 service fee plus the accrued toll charges. Details of these fees are also included in the E-Toll Tag facility Terms and Conditions that were provided to you at the time you rented your vehicle.
How do I check my charges?
You can check all fees and toll charges online at www.myetoll.com.au/europcar.
Full Rental terms and conditions on this link:
You must NOT:
(a) Off Road;
(b) between mainland Australia and Tasmania in either direction;
(c) onto any island that is off mainland Australia or Tasmania, with the exception of:
(d) through any river, stream, creek or tidal crossing;
(e) through flood waters or on flood prone roads or on any road where the state or condition of the road make the use of the Vehicle unsafe;
(f) on any road where the police or any government or statutory authority has issued a warning, caution or which has been closed;
(g) onto any road where We have notified You that the use of the Vehicle is prohibited;
(h) in Queensland:
(i) on the Tanami Track and the Gunbarrel Highway in Western Australia and the Northern Territory; or
(j) on the road from Jim Jim Falls to Twin Falls in the Northern Territory,
even if Unsealed Road Cover - 4WD or Unsealed Road Cover - ALWD has been purchased.
6.10 There are other prohibited areas where You must never take the Vehicle:
(a) in Western Australia:
(b) in the Northern Territory on the Larapinta and Namitjira Drives, commonly known as the Mereenie Loop,
unless the Vehicle is a 4WD and You have purchased Unsealed Road Cover - 4WD and You have hired a second spare wheel from Us. then you can drive on the roads listed above in points 2 (a) and (b).
And under no circumstances are customers allowed to travel:
If You do not select the Prepaid Fuel Option (where available), and You return the Vehicle with less fuel than it had when You rented it, You must pay the refuelling service fee.
Vehicles are supplied with a full tank of fuel and must be returned with the same or a refueling fee will be charged to the driver upon return at the location. Prepurchased fuel is available at some locations.
VroomVroomVroom do not sell protection products, therefore any quotes/enquiries MUST be directed to Europcar. These products are available at the pickup of your vehicle. Rates for protection products are exclusive of the local depot surcharges. These local surcharges are made up of Premium Location fee, Administration fee and Credit card surcharge. See below for details of cover options
Basic Cover is already included in the price at no additional cost, but if there is Damage, theft of the Vehicle or Third Party Loss you must pay an amount up to the basic Damage Liability Fee (DLF) / Excess amount even if you have travel or car rental excess insurance.
Even if you pay the basic DLF / Excess amount, there may be no cover for Damage, theft of the Vehicle or Third Party Loss in some circumstances.
See the table below for a summary comparing the various Damage Cover options available or refer to the Terms and Conditions of Rental for a full understanding of Damage Cover inclusions and exclusions.
Minimum age required:
Must be over 21 to book a car in Australia or New Zealand (25 for Prestige Vehicles). Min age requirements for other locations vary, so be sure to read the booking path information or the country terms and conditions found here.
Car category:
Basic Cover is included on all vehicle categories.
Medium Cover can be purchased for an optional additional cost to reduce the basic Damage Liability Fee / Excess amount if there is Damage, theft of the vehicle or Third Party Loss. But there may be no cover for Damage, theft of the Vehicle or Third Party Loss in some circumstances.
See the table below for a summary comparing the various Damage Cover options available or refer to the Terms and Conditions of Rental for a full understanding of Damage Cover inclusions and exclusions.
Minimum age required:
Minimum age 21 (25 for Prestige vehicles) to book Medium Cover in Australia or New Zealand. Minimum age 26 for all other locations.
Car category:
Medium Cover is available only on certain vehicle categories.
Premium Cover can be purchased for an optional additional cost that allows you the highest reduction to the basic Damage Liability Fee / Excess amount if there is Damage, theft of the vehicle or Third Party Loss. But there may be no cover for Damage, theft of the Vehicle or Third Party Loss in some circumstances.
See the table below for a summary comparing the various Damage Cover options available or refer to the Terms and Conditions of Rental for a full understanding of Damage Cover inclusions and exclusions.
Minimum age required:
Must be over 21 (25 for Prestige vehicles) to book Premium Cover in Australia or New Zealand. Minimum age 26 for all other locations.
Car category:
Premium Cover is available only on certain vehicle categories.
| LIABILITY OPTIONS | ||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| ECMR, CDAR, IDAR, SDAR, FDAR, IFAR, SFAR, SFDR, SZDR, GFAR | ICAR, GDAR, GWAR, JFAM, JFAR | GFDR | FFAR, PFAR, SFBR | JDAR, JGAR, PDAR, PVAR, PVAV, XVAR, JTAF, RDAF, ITAR, JFFR | LDAR, LTAR, LFGD, GFJD, PTFV, UFFV, UVAR, LFFV, GFFV, RFFR, RFAR, UFAD, UFFD | |||||||
| AMOUNT PER DAY | LIABILITY | AMOUNT PER DAY | LIABILITY | AMOUNT PER DAY | LIABILITY | AMOUNT PER DAY | LIABILITY | AMOUNT PER DAY | LIABILITY | AMOUNT PER DAY | LIABILITY | |
| Basic | Included in rate | $5,500.00 | Included in rate | $6,700.00 | Included in rate | $6,700.00 | Included in rate | $7,920.00 | Included in rate | $7,920.00 | Included in rate | $9,570.00 |
| Medium 1 day | $45.10 | $550 | $57.20 | $580 | $57.20 | $580 | $67.10 | $1,100 | $56.10 | $1,210 | $56.10 | $1,210 |
| Medium 2-3 days | $34.10 | $550 | $46.20 | $580 | $46.20 | $580 | $56.10 | $1,100 | $56.10 | $1,210 | $56.10 | $1,210 |
| Medium 4-6 days | $31.35 | $550 | $42.90 | $580 | $42.90 | $580 | $52.80 | $1,100 | $56.10 | $1,210 | $56.10 | $1,210 |
| Medium 7+ days | $24.20 | $550 | $36.30 | $580 | $36.30 | $580 | $44.00 | $1,100 | $56.10 | $1,210 | $56.10 | $1,210 |
| Premium 1 day | $53.90 | NIL | $63.80 | NIL | $70.18 | NIL | N/A | $67.10 | $605 | $67.10 | $605 | |
| Premium 2-3 days | $42.90 | NIL | $52.80 | NIL | $58.08 | NIL | N/A | $67.10 | $605 | $67.10 | $605 | |
| Premium 4-6 days | $39.60 | NIL | $49.50 | NIL | $54.45 | NIL | N/A | $67.10 | $605 | $67.10 | $605 | |
| Premium 7+ days | $33.00 | NIL | $41.80 | NIL | $45.98 | NIL | N/A | $67.10 | $605 | $67.10 | $605 | |
| AWD/4WD COVER * (selected vehicles only) | $22.00 | Refer to Terms & Conditions for driving areas | N/A | N/A | $22.00 | Refer to Terms & Conditions for driving areas | N/A | N/A | ||||
| Snow Cover | $27.50 | Refer to Terms & Conditions for driving areas | $27.50 | Refer to Terms & Conditions for driving areas | N/A | $40.50 | Refer to Terms & Conditions for driving areas | $27.50 | Refer to Terms & Conditions for driving areas | $27.50 | Refer to Terms & Conditions for driving areas | |
| Luggage Trailer (QPXE) | Included in rate | $2,200.00 | N/A | N/A | N/A | N/A | N/A | |||||
| Premium Luggage Trailer (ALL DAYS) | $31.90 | NIL | N/A | N/A | N/A | N/A | N/A | |||||
| Basic Standard Cover | Medium Cover | Premium Cover (Select Categories) | |
| Damage Liability Fee (DLF)/ Excess Amount | Standard | Reduced | Further Reduced |
| Damage to the Vehicle | ✓ | ✓ | ✓ |
| Theft of the Vehicle | ✓ | ✓ | ✓ |
| Third Party Property Loss | ✓ | ✓ | ✓ |
| Windscreen Damage | ✖ | ✓ | ✓ |
| Wheel Damage (tyres, alloys) | ✖ | ✓ | ✓ |
| Headlight Damage | ✖ | ✓ | ✓ |
| Overhead Damage | ✖ | ✖ | ✖ |
| Incorrect fuel type use | ✖ | ✖ | ✖ |
| Unauthorised driver use | ✖ | ✖ | ✖ |
| Reckless use causing Damage, Underbody Damage or Third Party Loss | ✖ | ✖ | ✖ |
| Unsealed Road use | ✖ | ✖ | ✖ |
| Prohibited Area use | ✖ | ✖ | ✖ |
| Off Road use | ✖ | ✖ | ✖ |
| Water inundation or immersion damage | ✖ | ✖ | ✖ |
| Wilful, deliberate or criminal act or illegal purpose | ✖ | ✖ | ✖ |
