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Europcar Important Rental Information

Please note: for Europcar Australia's full terms and conditions, a link will be provided upon booking submission.

Below is a summary of the most important information. If you have further questions, please contact our customer care team.

Rental Vehicle Excess

The Excess Damage Fee can range between AUD $5,500 and AUD $7,920—or up to AUD $9,570 for luxury/speciality vehicles—and will be specified in the Rental Agreement you accept upon pick up.

The excess is the most you’ll pay towards repairs for damages to the vehicle’s bodywork, where the repairs are covered by the rental provider’s basic insurance. The basic insurance often doesn’t cover damage to other parts of the vehicle (overhead, underbody, interior, windows, wheels) or other charges (misfuelling, loss of use, key loss, towing, roadside assistance, child seats, GPS devices, personal belongings); you may be charged full costs for repair or replacement expenses that are not covered by the basic insurance.

Protection options to reduce or reimburse the rental vehicle excess are available. These options include third-party Rental Vehicle Excess insurance, and excess reduction waivers sold by the rental provider at the rental counter.

Credit Card Surcharge

  • Visa Credit: 0.93% (plus GST)
  • Visa Debit: 0.90% (plus GST)
  • Mastercard Credit: 0.63% (plus GST)
  • Mastercard Debit: 0.55% (plus GST)
  • American Express: 1.25% (plus GST)
  • Diners Card: 3.09% (plus GST)
  • JCB: 1.25% (plus GST)
  • Union Pay Card: 0.00%

Percentage of the total transaction value will be charged by Europcar.

Security Deposit/Bond

Europcar will pre-authorise a security deposit on the nominated card upon collection of the rental vehicle.

The security deposit amount is equal to the total estimated rental charges, plus an additional amount of AUD $200 for accepted credit cards or AUD $500 for accepted debit cards.

For Elite, Premium, Prestige, and Luxury vehicles, a pre-authorisation for the total rental amount plus AUD $500 is taken. Debit cards are not accepted for Prestige vehicle payments.

Not all Europcar depots accept debit cards. Please contact VroomVroomVroom when booking for assistance in finding a suitable location for debit card payments.

Accepted Cards

  • MasterCard
  • Visa
  • American Express
  • Diners Club
  • JCB

Credit Card Requirements for Prestige Vehicles

For luxury and special vehicle models, two credit cards in the primary driver’s name are required, and a pre-authorisation will be requested on each.

Both cards need to be in the primary driver's name where the second credit card can be a debit credit card. This rule applies to Elite, Premium, Prestige, and Luxury vehicles under SIPP codes: JDAR, JGAR, PDAR, JTAF, LTAR, LDAR, RDAF, GFDR, GFJD, LFGD, and UFFV.

Credit Card Requirements for Elite, Premium, Prestige, and Luxury Vehicles

  • Debit cards are not accepted for Prestige vehicle payments.
  • Load&Go, travel cards, nor any prepaid cards are accepted methods of payment.
  • A pre-authorisation for the total rental amount plus AUD $500 is requested.
  • Cash and cheque payments are not accepted for Prestige vehicles.

Driver and Licence Requirements

Upon commencement of the booking, renters are required to present a valid passport or national ID card, an unrestricted driver licence printed in English, and an accepted credit or debit card.

Drivers Licence & ID

Europcar Australia’s licence requirements are as follows:

Europcar can now accept digital licences across all Europcar locations in Australia.

Please note the following information for customers with a NSW or South Australian digital license:

South Australia - Digital License requirements

South Australian digital licences are provided through the mySA GOV app (Apple or Android only). On collection Europcar will request the driver to present their mobile to show they are displaying the digital license from the mySA Gov app. As a security measure a “shake-to-animate” feature has been added to the app, which will animate the screen and display the current time and date when their phone is shaken to show that it is not a screenshot.

New South Wales - Digital License requirements

NSW Digital licences are provided through the MyService NSW app (Apple or Android only). On collection Europcar will request the driver to present their mobile to show they are displaying the digital license from the MyService NSW app.

Please note that Europcar is accepting Australian digital licences only. As a precaution, we recommend that you also carry your physical licence with you to cover any possible issues that may arise with your phone e.g flat battery.

If not in English, an official translation of your driving licence and/or a valid International Driving Permit.

Full unrestricted driving licence and international drivers license in English for the duration of your rental period that is valid for the class of vehicle you are hiring. The licence must show your current residential address.

If the Licence is not in English characters and it cannot be understood, the licence must be accompanied with a translation into English issued by the National Accreditation Authority for Translators (NAATI). For clarity English character based licences, such as those issued by the European Union, are acceptable and do not have to be accompanied by a translation.

Non-Australian citizens must also present a copy of their current passport at the time of collecting the rental car. All documents must be original. Photocopies or scans are not acceptable. International Driving Permit’s will not be accepted without the original Domestic Driver’s Licence issued in the country of origin.

Young Drivers

In addition to the requirements above, drivers must be of or over the age of 21 to rent a vehicle with Europcar Australia, with drivers aged between 21 and 24 years old being subject to a Young Driver Surcharge and vehicle class restrictions.

Additional Drivers

All additional drivers must be added to the Rental Agreement upon collection of the rental vehicle.

A charge of AUD $5.75 per additional driver per day (capped at 5 days) will apply at a maximum charge of AUD $28.75 per driver.

Local fees and charges may be added to the total cost of the booking by Europcar upon collection of the rental vehicle.

Fuel Policy

Full to Full: The vehicle is supplied with a full tank of fuel; if the vehicle is not returned with a full tank of fuel, additional refuelling fees will apply.


Unlimited kilometres are included for the duration of the booking unless otherwise specified when booking.