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This summary has been prepared by CarHire.com.au as a guideline to alert you to the key inclusions, exclusions, requirements and other terms and conditions which may apply when renting from this supplier. Customers will be required to accept Hertz Rental terms when collecting the vehicle.
The quote includes:
The quote does not include:
* All extra add-ons will attract additional percentage taxes and surcharges.
IMPORTANT: Please note that all rates and charges are subject to change without any prior notice. Please contact us if you have any further queries.
Modifying your booking may change the original quoted price.
Important Reminder:| Airport Pickup | Accurate Flight Details and Flight arrival time are extremely important. Correct details are a requirement of suppliers to guarantee the reservation. Delays will occur if the incorrect details are added to the reservation - and some suppliers will not hold the reservation longer that 1 hour unless notified. Hint: if you are delayed - visit the counter of the supplier at your departing airport. |
| Downtown Pickup | Downtown bookings Monday to Friday confirmed for 18:00 (6pm) must be collected by this time. The locations cannot allow for late arrival as cars and buildings must be locked and secured for the closing time. |
Table of Contents
At time of rental, the renter must present a valid, driver's licence issued from country of residence that has been held for a minimum of one year. Learner type licences are not acceptable for renters. Provisional licence that has been held for over 12 months may be accepted - however minimum age restrictions apply, and age surcharge applies to under 25 year drivers. (Tasmania excluded - see below).
If the licence is not in English, then an International Driver's Licence is also required. (Renters from China can use a China Notarial Certificate (CNC) and is used in place of an International Driving Permit, however their original Chinese licence MUST accompany the driver as well as the CNC).
Renters in Tasmania must have held a drivers licence for at least three years and not be on a provisional licence. Provisional licences are not accepted in Tasmania. In Tasmania, drivers 75 years and over must present a medical certificate at the time of pickup.
From all other Hertz locations in Australia, there is no set maximum driving age, however, a medical certificate is recommended from drivers over 75. Ultimately, it is the location's decision if they will rent to a person over the age of 75.
Other persons wishing to drive must present their licence at any Hertz office, in the presence of the renter any time during the rental. They must sign an "Additional Driver" form to be attached to the Rental Agreement. Additional Driver charge of $5.50* per driver per day (capped at $27.50*), $0* for spouse at same address.
The renter's immediate family who reside with him/her, the renter's employer, employees, fellow employees or partners. These people are classified as "Authorised Drivers" and are not required to sign an "Additional Driver" form. (Provided they have a valid driver's licence.)
Additional Driver Charge (per driver) is AUD $5.50* per day including GST capped at 5 days.
* All extra add-ons will attract additional percentage taxes and surcharges.
The following persons are exempt:
A valid credit card in the renter's name is required for booking, however you may pay with cash when you return the vehicle.* Credit cards must have available credit for the estimated amount of rental charges plus AUD $220.00* for any incidental charges in order to secure the rental.
At the time of rental, an authorisation is obtained on your charge card based on the estimated rental charges. You must have enough credit on your card to cover all charges.
Acceptable Charge Cards: American Express / Mastercard / Diners Club / Visa / Hertz / Japanese Credit Bureau.
Most Hertz locations, accept debit cards issued under a VISA or Mastercard logo which draw funds directly from the cardholder's account may be used to qualify for rental. However, prepaid or stored value cards which have a VISA or Mastercard logo are not accepted to qualify for rental. Debit cards must have available funds for the estimated amount of the rental charges plus a reasonable amount to cover any incidental charges in order to secure the rental. Please contact your local Hertz Reservations Office if you have a question about whether Hertz will accept a certain card or email info@carhire.com.au our team will contact the depot for you and advise by return email in 1 business day.
Rental cost plus $1000* authority on the credit card (not debit) is required for the Prestige fleet.
For any first-time local renter (i.e. driver license is issued in the same state of the vehicle being picked up), a rental bond amount of $500 will apply to any Hertz, Ace or Firefly rental in Australia.
Additional identification requirements will also apply to these renters. A 100-point ID check is required. Documentation detailed in the checklist below will be accepted. Documents need to add up to a minimum of 100 points, with at least one primary document from Category A, as well as at least one proof of identity document that contain the renters current address.
| CATEGORY A - Primary Documents | CATEGORY B - Secondary Documents |
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An age surcharge of AUD $16.50* per day, capped at 7 days per 30 day rental period (excluding local surcharges and taxes) applies to those 21-24 years.
* All extra add-ons will attract additional percentage taxes and surcharges.
When you rent a vehicle from Hertz, you are responsible for returning that vehicle to Hertz in the same condition it was in at the start of the rental, with the exception of fair wear and tear.
If you return the vehicle in a damaged state, generally speaking, you will be liable for the cost of repair of the damage (plus the cost of repairing damage to any other vehicle or property with which the rental vehicle collided) up to the amount of the Accident Damages Excess (ADE), which is a maximum of AUD $7,000.00* (inclusive of GST).
If you return the 4WD / AWD / Light Trucks & Vans vehicle groups in a damaged state, generally speaking, you will be liable for the cost of repair of the damage (plus the cost of repairing damage to any other vehicle or property with which the rental vehicle collided) up to the amount of the Accident Damages Excess (ADE), which is a maximum of AUD $6,000* (inclusive of GST).
If you return a Prestige and Adrenaline vehicle, or the Toyota 86 in a damaged state, generally speaking, you will be liable for the cost of repair of the damage (plus the cost of repairing damage to any other vehicle or property with which the rental vehicle collided) up to the amount of the Accident Damages Excess (ADE), which is a maximum of AUD $6,000* (inclusive of GST).
If you return a Dream vehicle (excluding the Toyota 86) in a damaged state, generally speaking, you will be liable for the cost of repair of the damage (plus the cost of repairing damage to any other vehicle or property with which the rental vehicle collided) up to the amount of the Accident Damages Excess (ADE), which is a maximum of AUD $8,250.00* (inclusive of GST).
If you return Heavy Trucks in a damaged state, generally speaking, you will be liable for the cost of repair of the damage (plus the cost of repairing damage to any other vehicle or property with which the rental vehicle collided) up to the amount of the Accident Damages Excess (ADE), which is a maximum of AUD $7000.* (inclusive of GST).
Where it appears to Hertz that the cost of repairing the damage (plus the cost of repairing damage to any other vehicle or property with which the rental vehicle collided) may approach or exceed the amount of the ADE, Hertz will charge your credit, charge or debit card with the full amount of the ADE. If it later transpires that the actual cost of repairs are less than the ADE, Hertz will promptly credit the difference to your card.
If the rental vehicle is damaged in a Single Vehicle Accident (an accident not involving a collision between the rental vehicle and another vehicle, other than a parked vehicle), you are liable for the cost of repair up to the amount of the ADE plus AUD $2200 (inclusive of GST). This currently applies to all vehicles at all locations and can be waived with the purchase of Maximum Cover at participating locations.
SVA DOES NOT APPLY TO TASMANIA. TASMANIA HAS A NON-WAIVABLE AUD $9900 EXCESS ON UNSEALED ROADS.You may purchase optional Renter Protection Services to reduce the amount you are potentially liable to pay for and damage to the rental vehicle or any damage to any other vehicle or property with which the rental vehicle collided.
You should be aware that in some circumstances, you may be fully responsible and liable for loss or damage even where you have accepted one of the Renter Protection Services.
Rates for optional items are exclusive of tax and other associated charges, such as Location Fee (charged at selected Airport and downtown locations) and Admin Recovery.
Renter Protection Services Options are as follows:
$27.50* per day reduces liability to $770* /$44.00* to $0*
Where AER is purchased, the ADE for damage to tyres and/or windscreen of the rental vehicle is $500.00 incl. GST (Economy, Compact, Intermediate, Standard, Full-size) or $700.00* inc. GST (Premium, People Mover).
Where MAX is purchased, the ADE for damage to tyres and/or windscreen of the rental vehicle is reduced to zero.
The renter is liable for full or reduced excess should the vehicle be stolen. If an optional service is accepted then a reduced excess applies subject to terms and conditions.
Additional points regarding Renter Protection Services
Cover under Renter Protection Services are available from the Hertz rental counter upon collection of vehicle. Coverage Charges are due in full for each full or partial rental day.
* All extra add-ons will attract additional percentage taxes and surcharges.
Please check with rental location for all local driving restrictions.
The Prestige and Fun Collection Terms and Conditions
Commencing in February 2010 at selected key locations around Australia Hertz will offer luxury Mercedes Benz and Lexus vehicles through the Prestige Collection, and Mini Cooper S and sporty Mini Cabriolets in the Fun collection.
Credit Card deposits are based on the estimated cost of the rental plus a bond of up to $1000.00.* Please see below specific details:
The Prestige fleet will initially be available at the following branches:
The Fun Collection will be available at all the above locations with the addition of:
Hertz have taken great care in selecting the three types of child seats that are offered.
*A maximum of 2 Child Seats or 1 Seat and 1 Booster Seat can be fitted to any vehicle.
Featuring fast, accurate route calculation, the most up-to-date national maps and Australia's most comprehensive Speed Camera Database, you can drive with confidence with the remarkable Neverlost® in-car navigation unit as your guide.
The Neverlost unit identifies exactly where you are at any time and shows and tells you how to get to wherever you want to go.
Points earned on time and kilometre charges only. Velocity - 3 to 5 points per $ depending on membership level
The minimum renter age is 25 years* for the following vehicles:
The Vehicle must never be used:
The following people must never drive the Vehicle or otherwise be in control of the Vehicle:
You will be fully responsible and liable for Damages where the Vehicle is used:
If the Vehicle is used for a Prohibited Use or by a Prohibited Person to the extent permitted by applicable law
If the Vehicle is used for a Full Responsibility Use to the extent permitted by applicable law
If the rental vehicle is damaged in a Single Vehicle Accident (an accident not involving a collision between the rental vehicle and another vehicle, other that a parked vehicle), you are liable for the cost of repair up to the amount of the ADE plus AUD$2,200* (inclusive of GST). This currently applies to all vehicles at all locations and can be waived by the purchase of Maximum cover at participating locations.
Your liability to Hertz for Damages resulting from water damage (other than by total or partial immersion) is limited to the amount of the ADE PLUS AUD$2,200 (inclusive of GST) or such other amount in addition to the ADE as is specified in the Additional Terms.
The liability of any Authorised Driver of a rental vehicle for causing personal injuries to other persons resulting from use of the rental vehicle is covered by the statutory schemes relating to transport accident compensation in each State and Territory of Australia (subject to the conditions and limitations of those schemes). For details of the scope, conditions and limitations of this coverage, you should contact the relevant authority in the State or Territory in which the vehicle you rent is registered.
Travelling in any Alpine Resort during the gazetted snow season, or in any other area under conditions where a reasonable person would use snow chains, is deemed full responsibility use (refer to Rental Restrictions section).
Canberra City, Canberra Airport, Artarmon, Brookvale, Newcastle, Belmont, Williamtown, Parramatta, Gosford, Five Dock, Castlehill, Bankstown, Campbelltown, Wollongong, Nowra, Tamworth, Armidale, Sydney City, Sydney Airport, Melbourne City, Melbourne Airport, North Melbourne, Canberra 4WD, Albury, Avalon, Ballarat, Bendigo, Balwyn, Castlemaine, Cowra, Dandenong, Dubbo, Echuca, Essendon, Forbes, Frankston, Geelong, Gundagai, Kyneton, Lorne, Moorabbin, Merimbula, Mitcham, Parkes, Preston, Shepparton, South Yarra, Traralgon, Tumut, Wagga Wagga, West Wyalong, Werribee, Yass, Young
This reservation is based on information you have provided Hertz, including information regarding your current geographic location. Hertz reserves the right to demand proof of what you have told them. In particular, if you have indicated that you are located outside your country of residence, you may, at the time of rental, be required to prove where you were when this reservation was made, through evidence such as an air or rail carrier ticket receipt, a hotel bill or a utility bill addressed to you at the location where you say you were. Failure to provide such substantiation may invalidate the rates you have been quoted, or invalidate the entire reservation. Providing false information to Hertz in connection with this reservation would also breach your rental agreement and could violate the law.
The new Hertz Toll Day Pass is being introduced on September 15 and covers all toll charges under one daily amount, so drivers don't need to worry about keeping records of tollways and sorting out payments via various websites. No subsequent toll charges or administration fees will apply, and many drivers will save money as they need to use numerous tollways.
Travellers can choose the Hertz Toll Day Pass at any time during their rental. Charges for this service will appear on the invoice at the end of the rental period. Due to varying toll prices in different States, from February 1 the Hertz Toll Day Pass will be calculated based on the State where you collect your car. Rates for passenger vehicles are:
Heavy vehicles incur a higher variable toll charge per rental day due to higher toll prices.
For longer term rentals that may have infrequent toll usage, there is an alternative option that records all toll roads on which the vehicle has been used during the rental. The actual toll amounts and a matching fee will be charged along with an administration fee of $16.50* incl GST per 30 day rental, which will be invoiced by Hertz shortly after the rental has concluded.
Hertz will now invoice all toll usage directly, so renters will no longer be billed by any third parties such as Roam Express and all charges will only appear on Hertz issued invoices.
Available only from selected locations around Australia at selected times. Cancellation charges apply. Hertz Mystery Vehicle cannot be used in conjunction with any other discount. Car will be any car as selected by Hertz from Hertz collection of vehicles. Vehicle will range from compact to 8-seater people movers. Vehicles will not require any special license qualifications to be able to drive.
Preference can be requested after booking but can't be guaranteed. Hertz pickup location will do their best to accommodate the request but basically, this deal is for what's available at time of pickup. Email preference request to info@carhire.com.au or reply back to the email confirmation.