Europcar Terms & Conditions

The below T&Cs (including prices and taxes) are provided by Europcar and may change without notice to CarHire.com.au.

This quote includes:

  • Unlimited mileage
  • Collision Damage Waiver 
  • Theft Waiver (THW) 
  • Local tax for the car rental (extra's will attract local taxes and surcharges).
  • GST

This quote will not include:

  • Loss Damage Waiver. Your Damage Liability is reduced to the amount shown in the Rental Agreement but it does not include WWI. Please call our reservations team to determine the exact amount your liability will be reduced to
  • Child Seats (can be purchased after confirmation for MYR 15* per seat, per day).
  • GPS (MYR 20* per day/ subject to availability and can not be guaranteed).
  • Extra Driver can be added to the rental at an extra charge of MYR 100* per driver.
  • The young and senior driver surcharge of MYR 25* per day excluding tax.
  • Additional rental 'extras' selected at pickup.

* All extra add-ons will attract additional percentage taxes and surcharges.

Current Tax Rate

6% (subject to change without prior notice)

Airport Surcharge 

Details are available from Europcar Reservation Office.

Age Requirements

Minimum age requirement is 21 for the following car groups: MCAR, HDAR, CCAR, CDAR, CVAR, IDAR, IVAR, ICAR, DDAR, SDAR, SVAR, IFAR, SFAR, RFAR​.

Minimum age requirement is 30 for the car group PWAR.​

Young Driver Charge

21 to 23 year-old drivers will be charged MYR 25 per day (MYR 100 charge per rental) excluding tax

Senior Driver Charge 

66 to 80 year-old drivers will be charged MYR 25 per day (MYR 100 charge per rental) excluding tax​

Driving Licence

Held for at least two years for all cars group.

Note: It is not mandatory on international driving license to rent a car in Malaysia. However, the license must be in Western character or with notarised translation.​

Additional driver 

With the consent of the renter, the vehicle may be driven by another person but has to pay an additional driver charge of MYR 100 per driver (excluding tax).

Modifying Your Booking

Modifying your booking may change the original quoted price. For details on how to modify your booking please click the 'My Booking' tab above or contacting info@carhire.com.au

Airport Pickup : Important

Accurate Flight Details and Flight arrival time are extremely important. Correct details are a requirement of suppliers to guarantee the reservation. Delays will occur if the incorrect details are added to the reservation - and some suppliers will not hold the reservation longer that 1 hour unless notified.

Hint: if you are delayed - visit the counter of the supplier at your departing airport.

Contact Number

A mobile, or landline is mandatory for confirmation. Europcar Staff will need this to contact you if your arrival is delayed. Incorrect information may jeopardise your reservation.

Delivery / Collection

Details are available from Europcar Reservation Office.

One-Way Rentals 

A) Domestic : Available between Europcar stations. Charged to driver. Minimum 3 days rental. 

B) International : not available.

Out of Hours Policy 

Airport: MYR 75 will be charged to the driver 

Downtown: MYR 75 will be charged to the driver

Railway: no charge 

Equipment 

​Equipment Charge​ per DayCharge per Rental​Freesale/RequestStatus​Replacement Amount ​
​Infant Seat CSI (0-12 months)​MYR ​15MYR ​150​Freesell​MYR 600
​Baby Seat CSB (1-3 years)​​MYR ​15​​MYR ​150​​​Freesell​​​MYR 600​
​Toddler Seat CST (4-7 years)​
​Booster Seat BST (8-12 years)​
​Luggage Rack​
​Mobile Phone​
​Navigation System​​MYR 20​MYR 200​​​Freesell​​​​​MYR 600​​
​Push Chair Baby
​Security Life Jacket​
​Ski Racks​
​Snow Chains​
​Snow Tyres​
​Portable WIFI​


Other Charges and Information

Refuelling charge and policy

All cars are supplied with a full tank of fuel at time of pick-up. At the end of the rental the customer is required to return the car with a full tank of fuel, otherwise refueling charges for missing fuel will apply. Refueling charge MYR 50.00 amount plus MYR 3.00 amount per litre​

Deposit Policy ​

Credit card deposit accepted. The amount from minimum MYR 1000.00 to a maximum MYR 1500.00 subject to vehicle group.​

Credit cards accepted​

American Express / Eurocard - Mastercard / Visa​

Grace Period

Europcar offers you 30 minutes grace period after 24 hours are up (whole day rental).​

Late Return Penalty

​Full day charge on retail rate​

​Chauffeur Drive​

Details are available from Europcar Reservation Office.​

Advance Booking​

No advance booking required.​

Country Restrictions​

Details are available from Europcar Reservation Office.​​

Condition of Vehicle

Vehicle must be returned, normal wear & tear expected, in the same condition as when rented. If special cleaning is required a separate charge will apply​.

Roadside Assistance

​24 hours roadside assistance number is +60133998818

Damage Admin Fee​

​MYR 100.00​

Insurances & Waivers

Type​​Charge per DayExcess Amounts​
​Collision Damage Waiver CDW​​Included in the rates​MYR 2000.00  for car groups ​​MCAR CCAR HDAR CDAR CVAR 
MYR 2500.00  for car groups ​IDAR ICAR IVAR DDAR 
MYR 3000.00 for car groups ​IFAR SDAR SFAR RFAR SVAR 
MYR 5000.00​ for car group ​PWAR 
​Theft Waiver THW​​​Included in the rates​​MYR 2000.00  for car groups ​​MCAR CCAR HDAR CDAR CVAR 
MYR 2500.00  for car groups ​IDAR ICAR IVAR DDAR 
MYR 3000.00 for car groups ​IFAR SDAR SFAR RFAR SVAR 
MYR 5000.00​ for car group ​PWAR ​
​Super Collision Damage Waiver SCDW​MYR15.00 for car groups CDAR CCAR MCAR 
MYR20.00 for car groups IDAR ICAR DDAR CVAR 
MYR25.00 for car groups SDAR IVAR 
MYR30.00 for car groups IFAR SFAR RFAR SVAR 
MYR45.00 for car group PWAR ​
MYR 800.00 for car groups ​MCAR CDAR IDAR CVAR 
MYR 1000.00 for car groups ​ICAR IVAR DDAR
MYR 1200.00 for car groups ​SDAR SVAR 
MYR 2000.00 for car group ​PWAR 
​Super Theft Waiver STHW​MYR15.00 for car groups CDAR CCAR MCAR 
MYR20.00 for car groups IDAR ICAR DDAR CVAR 
MYR25.00 for car groups SDAR IVAR 
MYR30.00 for car groups IFAR SFAR RFAR SVAR 
MYR45.00 for car group PWAR ​​
​MYR 800.00 for car groups ​MCAR CDAR IDAR CVAR 
MYR 1000.00 for car groups ​ICAR IVAR DDAR 
MYR 1200.00 for car groups ​SDAR SVAR  
MYR 2000.00 for car group ​PWAR ​
​PAI​MYR 7.50
​SPAI​Not available
​Third Party Liability​​​​Included in the rates​​​​Unlimited coverage to body injury or death.
A maximum MYR 3,000,000.00 coverage to property damage.
It is subject to change without prior notice.​
​Medium Protection Package​
​Premium Protection Package​



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