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Dollar Important Rental Information

Please note: for Dollar Australia's full terms and conditions, a link will be provided upon booking submission.

Below is a summary of the most important information. If you have further questions, please contact our customer care team.

Rental Vehicle Excess

The Excess Damage Fee can range between AUD $5,500 and AUD $7,000 and will be specified in the Rental Agreement you accept upon pick up.

The excess is the most you’ll pay towards repairs for damages to the vehicle’s bodywork, where the repairs are covered by the rental provider’s basic insurance. The basic insurance often doesn’t cover damage to other parts of the vehicle (overhead, underbody, interior, windows, wheels) or other charges (misfuelling, loss of use, key loss, towing, roadside assistance, child seats, GPS devices, personal belongings); you may be charged full costs for repair or replacement expenses that are not covered by the basic insurance.

Protection options to reduce or reimburse the rental vehicle excess are available. These options include third-party Rental Vehicle Excess insurance, and excess reduction waivers sold by the rental provider at the rental counter.

Credit Card Surcharge

Up to 1.35% of the total transaction value will be charged to any card used for payment with Dollar Australia.

Security Deposit/Bond

A valid credit card in the renter's name is required upon collection of the rental vehicle.

The nominated card must have available credit for the estimated rental charges plus a security deposit ranging from AUD $100 to AUD $550. The security deposit amount, as well as the accepted methods of payment, will vary by location.

Australian Local Renter

For first-time local renters, a security deposit amount of AUD $500 will apply for Passenger and Commercial vehicle bookings, while a security deposit amount of AUD $1000 will apply for Prestige and Adrenaline vehicle bookings with Dollar Australia.

In order to establish the renter's address, the renter must provide proof by way of proof of address documentation (refer below) which must be dated within 3 months of the rental. In the event that the Drivers Licence address is not current, the Renter must provide two (2) proof of address documents with one being a utility bill or property lease agreement

Approved Proof of Residence Documents

  • Property lease agreement
  • Utility bill
  • Telephone account
  • Letter of employment
  • Any official government paperwork

Accepted Cards

  • Mastercard
  • Visa

Driver and Licence Requirements

Upon commencement of the booking, renters are required to present a valid passport or national ID card, an unrestricted driver licence printed in English, and an accepted credit or debit card.

Drivers Licence & ID

A valid driver licence from the primary driver’s country of residence must be presented in person upon collection of the rental vehicle.

This licence be unrestricted (ie. not a probationary licence) and must include a photograph of the driver, be printed in English, and represent legally authorised, uninterrupted driving privileges for at least one year immediately prior to the rental pickup date.

The licence must certify the driver as qualified to legally operate the class and category of the vehicle being rented.

All driver licences printed in non-Latin/non-Roman characters must be accompanied by a valid International Driving Permit (IDP).

Any and all required documentation must be under the primary driver’s name and be presented by the primary driver upon collection of the rental vehicle.

Age Requirements

All drivers must be of or over the age of 21 upon commencement of the booking.

Any driver aged between 21 and 24 (whether the primary or additional driver) will incur an age surcharge of AUD $16.50 per day and may only access Dollar’s standard range of vehicles.

Local fees and charges may be added to the total cost of the booking by dollar upon collection of the rental vehicle.

There is no set maximum driving age, however, a medical certificate is recommended for drivers over 75.

Additional Drivers

Additional drivers can be added to the Rental Agreement upon collection of the rental vehicle.

Additional Driver Fee

A charge of AUD $5.50 (including GST) per additional driver per day applies to all additional drivers who do not qualify as immediate family or employment-related relationships as outlined above. The additional driver fee is capped at five days per 30-day period with a maximum charge of AUD $27.50 (including GST) per 30-day period. Dollar may add local fees and surcharges to this cost upon collection of the rental vehicle.

Additional drivers must be added to the Rental Agreement at the time of collecting the car and must meet the licence and age requirements outlined above.

Fuel Policy

Full to Full: The vehicle is supplied with a full tank of fuel; if the vehicle is not returned with a full tank of fuel, additional refuelling fees will apply.

Mileage

Unlimited kilometres are included for the duration of the booking unless otherwise specified when booking.