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Europcar Terms & Conditions

The below T&Cs(including prices and taxes) are provided by Europcar and may change without notice to CarHire.com.au.

This quote includes:

  • Tax
  • Stamp duty
  • Unlimited kilometres
  • Vehicle Registration
  • One way fees if applicable
  • Premium station surcharge

This quote will not include:

  • Collision Damage Waiver (Theft Waiver included) - 1,500 VUV per day (Excess 120,000 VUV for 2WD economy/compact vehicles and a 150,000 VUV for SUV and larger vehicles
  • Additional Driver Charge of 1,000* VUV per day to a maximum of 3,000* VUV
  • Child Seats or booster seats (can be purchased after confirmation for 500* VUV per seat, per day). This price is capped at 1,500* VUV per seat per rental
  • Security deposit where applicable - see below terms and conditions - Payments terms vary for credit cards and debit Visa/Mca (if accepted)
  • Credit card fee - VISA/MASTER 3.5% ; AMEX 5%
* All extra add-ons will attract additional percentage taxes and surcharges.


12.5% Tax

Deposit policy

​Small category 120,000. Large category 150,000. This may be reduced to 50% by paying a surcharge. 

The following payment forms are accepted; Credit card (Mastercard, Visa or Amex), cash.​

Age Requirements

The minimum driver age required is 25 years old. Drivers aged 21 to 24 will have to pay a Young Driver Charge of 3,000* VUV per day and insurance excess will increase by 20%. ​

The maximum driver age is 60 years old. Drivers aged 60 will have to pay a Senior Driver Charge of 1,500* VUV per day and insurance excess will increase by 20%. ​

All drivers must hold a credit card and a valid driver licence. A Passport will be required for identification purpose.

Modifying Booking

Modifying your booking may change the original quoted price. For details on how to modify your booking please click the 'My Booking' tab above.

Airport Pickup: Important

Accurate Flight Details and Flight arrival time are extremely important. Correct details are a requirement of suppliers to guarantee the reservation. Delays will occur if the incorrect details are added to the reservation - and some suppliers will not hold the reservation longer than 1 hour unless notified.

Hint: if you are delayed - visit the counter of the supplier at your departing airport.

Out of Hours - Airport

Charge of 2,000* VUV if you return your vehicle before 8am and after 8pm.

Driving Licence

Must be valid. International drivers licence not mandatory.

Credit Cards Accepted

Visa/Master card have attract a bank fee of 3.5%, and American Express 5%​

Cash rental deposit


Deposits listed below:

Compact 4wd - 120,000vt plus rental
Standard 2wd - 120,000vt plus rental
4wd - 150,000vt plus rental
Luxury - 150,000vt plus rental

Delivery / Collection

Charge of 2,000 up to 3,000 VUV at Port Villa (subject to distance)

Excess Reduction Guide

Included in the rate is basic cover for damage (exclusions below), with the following excess:

C - Compact 4wd - 120,000vt plus rental
S - Standard 2wd - 120,000vt plus rental
F - 4wd - 150,000vt plus rental
L - Luxury - 150,000vt plus rental

Excess Reduction Fee

Approved drivers can further reduce the EXCESS payable to :

Vehicle Group

Excess Reduction (VUV)

Additional Per Day (VUV)

C & S


20% of Basic Rental per Day

F & L


20% of Basic Rental per Day

Any Damage to Glass, tyres, undercarriage, overhead or interior of the Vehicle is the responsibility of the Renter and not covered by Insurance.

Additional Drivers

Adding another driver will cost 1,000* VUV per day (or 3000* VUV per contract)

Special Equipment

​EquipmentCharge per Day​Charge per Rental​Freesale/ Request Status​
​Infant Seat CSI (0-12 months)n/afreesale
​Baby Seat CSB (1-3 years)5001,500freesale​
​Toddler Seat CST (4-7 years)500​
Booster Seat BST (8-12 years)​5001,500freesale​

Lost baby seat will be subject to replacement for a new one​.

Damage baby seat will be subjected to replacement for a new one​.

Traffic Infringements

Are the responsibility of the Renter

Rental Extension

Must be approved and paid for in advance

Other services

Assistants are provided to attend breakdowns and fees are determined upon confirmation of location baby boosters/sits available upon request, charges apply.


All cars are supplied with a full tank of fuel at time of pick-up. At the end of the rental the customer is required to return the car with a full tank of fuel, otherwise refueling charges for missing fuel will apply. Refueling charge 1500 VUV amount plus cost of fuel. Please retain your receipt.

Grace Period

30 minutes after the due time.​

Late Return Penalty

First hour of late return will be charge 20% of the rental, 2nd hour another 20% or if more than 5 hours that will be another day rental.

Country Restrictions

​2wd is prohibited to go on unsealed roads and 10km outside the town of Port Vila, otherwise, the insurance will be void and penalties apply.

Condition of Vehicle

Vehicle must be returned in a tidy condition, normal wear & tear expected, in the same condition as when rented. If special cleaning is required a separate charge will apply.

Roadside Assistance

In case of emergency dial +678 26517 or +678 554 2280 after-hours emergency or roadside assistance. 

Damage Admin Fee

5000 VUV administration fee plus days off road​

Island Fun Facts

Vanuatu is a vibrant, fun destination, but leave behind your preconceived ideas; our roads are like a new safari every day, no rules, no idea and very little bitumen.

The maximum driving speed is 80km per hour, but around town the speed limit is 50 kms, this may be low kms but when trying to avoid pot holes , children, women with fresh produce balancing precariously on their heads and the occasional village dog , you will be happy you have rented a suitable and safe vehicle.

Driving is on the right hand side but DO NOT be concerned about this, we have signs to assist inside the vehicle and the main rule is remember, driver in the middle.

Once you have navigated your way through the colorful city centre and are out on the roads, it becomes ever so laid-back.

The trip around the island is 136kms but there is so much to do that it really cannot be appreciated in only one day.